Responsible Gambling
At Jackpotjoy, we are committed to providing a safe and enjoyable gaming environment for all our players. We take responsible gambling seriously and have implemented various measures to help you maintain control over your gaming activities.
Our Commitment
Jackpotjoy is licensed and regulated by the UK Gambling Commission (Licence Number: 000-039372-R-319367-001) and adheres to strict responsible gambling standards. We are dedicated to preventing gambling-related harm and promoting safer gambling practices.
Setting Limits
We encourage all players to set limits on their gambling activities. You can set the following limits in your account:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Control how much you can lose over a specific period
- Session Time Limits: Limit how long you spend playing
- Wagering Limits: Set limits on how much you can wager
To set or modify your limits, log into your account and visit the 'My Account' section. Please note that limit increases will take effect after a 24-hour cooling-off period, while limit decreases take effect immediately.
Self-Exclusion
If you feel you need to take a break from gambling, we offer self-exclusion options:
- Time-out: Temporarily suspend your account for 24 hours, 48 hours, 1 week, 1 month, or 6 months
- Self-exclusion: Permanently close your account for a minimum period of 6 months
During any exclusion period, you will not be able to access your account or receive any promotional materials from us.
GAMSTOP
GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.
To register with GAMSTOP, visit www.gamstop.co.uk
Recognising Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to look out for:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or other responsibilities due to gambling
- Borrowing money to gamble
- Feeling anxious or irritable when not gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
Free Helplines and Support Services:
- GamCare: Call 0808 8020 133 or visit www.gamcare.org.uk
- Gambling Therapy: Visit www.gamblingtherapy.org
- BeGambleAware: Visit www.begambleaware.org
- Gamblers Anonymous: Visit www.gamblersanonymous.org.uk
Underage Gambling
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems to prevent underage gambling. If you suspect someone under 18 is using our services, please contact us immediately.
Financial Difficulties
If you're experiencing financial difficulties, the following organisations can provide free, confidential advice:
- Citizens Advice: Visit www.citizensadvice.org.uk
- StepChange Debt Charity: Call 0800 138 1111 or visit www.stepchange.org
- National Debtline: Call 0808 808 4000 or visit www.nationaldebtline.org
Contact Us
If you have any concerns about responsible gambling or need assistance with your account settings, please contact our Customer Support team:
- Email: [email protected]
- Live Chat: Available 24/7 through your account
- Phone: 0800 028 2323 (UK freephone)
Additional Resources
For more information about responsible gambling and gambling regulations in the UK, visit:
- UK Gambling Commission: www.gamblingcommission.gov.uk
- Safer Gambling Week: www.safergamblingweek.org
This page was last updated on 15th March 2026. We regularly review and update our responsible gambling policies to ensure they remain current and effective.
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to stop.
