Privacy Policy

Effective Date: March 1, 2026

Welcome to Jackpotjoy. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jackpotjoy.com and use our services in the United Kingdom.

1. Data Controller

Jackpotjoy is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or your data, please contact us at:

Email: [email protected]
Postal Address: Jackpotjoy Customer Support, 10 Great Pulteney Street, London, W1F 9NG, United Kingdom

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account settings.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory obligations.
Process your transactions and manage your account.
Communicate with you, including customer support and marketing communications (where you have consented).
Improve and personalize your experience on our website.
Prevent fraud and ensure the security of our services.
Comply with our legal obligations under UK gambling and data protection laws.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent (where applicable).
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, provided your rights do not override those interests.

5. Sharing Your Information

We may share your personal data with:

Service providers and partners who assist us in operating our business, including payment processors, identity verification providers, and IT service providers.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Affiliated companies within the Jackpotjoy group.
Other third parties with your consent or as otherwise disclosed at the time of collection.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting or reporting requirements.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

11. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Postal Address: Jackpotjoy Customer Support, 10 Great Pulteney Street, London, W1F 9NG, United Kingdom